Privacy Policy

Last Updated: November 14, 2024

Welcome to DojoSpark! Your privacy is important to us. This Privacy Policy explains how Shinken Software Inc. ("we," "our," or "us") collects, uses, discloses, and protects your information when you use DojoSpark ("Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect various types of information to provide and improve our Service, including:

a. Personal Information

When you create an account or contact us, we may collect personal information such as:

  • Name
  • Email address
  • Billing and payment information
  • Contact details
  • Any other information you provide voluntarily

b. Usage Data

We may collect information on how you access and use the Service, including:

  • IP address
  • Browser type and version
  • Device information
  • Date and time of access
  • Pages viewed, actions taken, and other diagnostic data

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, track usage, and improve our Service. You can choose to disable cookies through your browser settings, though some features may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing and maintaining the Service
  • Processing payments and managing billing
  • Improving, personalizing, and expanding our Service
  • Communicating with you regarding updates, support, and marketing (with consent)
  • Analyzing usage to improve user experience and troubleshoot issues
  • Complying with legal obligations and enforcing our policies

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors to help us operate the Service, process payments, or perform analytics, subject to appropriate data protection obligations.
  • For Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

We do not sell your personal information to third parties.

4. Data Security

We take the security of your information seriously and implement reasonable security measures to protect it from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need to retain your information, we will delete or anonymize it.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate information about you.
  • Deletion: You can request that we delete your personal information under certain conditions.
  • Opt-Out: You may unsubscribe from marketing communications by following the instructions in the emails we send you or contacting us directly.

If you wish to exercise any of these rights, please contact us at [email protected].

7. International Data Transfers

Your information may be transferred to and stored on servers outside of your country or jurisdiction. By using the Service, you consent to the transfer of your information to such locations, which may have data protection laws that differ from those in your jurisdiction.

8. Third-Party Links

DojoSpark may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of these third parties. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

DojoSpark is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy on the DojoSpark website. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]